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Leupold customer service


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#1 Hogskin

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Posted 24 July 2019 - 12:35 PM

I had an old pair of Leupold Wind River binos that I got about 15 years ago.  They were good - not great - but I was more than happy with their performance given what I paid for them (I think around $250).  They've been bounced around pretty good, lost the covers and the case.  This past year the twist eye cups started slipping so they've been sitting on the shelf.  I sent them in to Leupold about 6 weeks ago for repair, got a confirm saying it would take about 4 weeks to get them back.  When I didn't hear back I called and was told that they no longer stock the repair parts so they were sending me a new pair.  They showed up today - BX-4 Pro Guide HD's in 10*42.  Brand new, in a sealed box.  To say it is an upgrade over what I had is an understatement, just unbelievable.  Can't wait to use them this fall.

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Good lookin' people, they got no spine.

 

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#2 BigWave

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Posted 24 July 2019 - 01:29 PM

Hard to beat that!! 



#3 garlicsalt

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Posted 24 July 2019 - 02:11 PM

You are stoked, to say the least.



#4 Zach

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Posted 24 July 2019 - 02:31 PM

Hard to beat that!! 

I was going to buy the Leupold BX-4's but the Vortex Warranty is better IMO.  Maybe not for the original owners, but if you aren't the original owner on Leupold, you're SOL.  The Vortex warranty stays with the product, not the owner.



#5 Hogskin

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Posted 24 July 2019 - 02:47 PM

 

Hard to beat that!! 

I was going to buy the Leupold BX-4's but the Vortex Warranty is better IMO.  Maybe not for the original owners, but if you aren't the original owner on Leupold, you're SOL.  The Vortex warranty stays with the product, not the owner.

 

 

I was not the original owner of the Wind Rivers, I bought them from a guy that won them at the MDF banquet.  Leupold didn't require any proof of purchase.


Good lookin' people, they got no spine.

 

In 1999 I was duped by Y2K, I thought the world was coming to an end and I spent well over a decade ingesting copious amounts of ayahuasca daily to prepare for the inevitable apocalypse which, to my genuine surprise, never arrived.


#6 hatchet1

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Posted 24 July 2019 - 03:06 PM

Hard to beat that!!

I was going to buy the Leupold BX-4's but the Vortex Warranty is better IMO.  Maybe not for the original owners, but if you aren't the original owner on Leupold, you're SOL.  The Vortex warranty stays with the product, not the owner.
 
I was not the original owner of the Wind Rivers, I bought them from a guy that won them at the MDF banquet.  Leupold didn't require any proof of purchase.
Exactly..nor will they ever. Good company for sure.

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#7 Skeet

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Posted 24 July 2019 - 04:35 PM

That's customer service there glad they took care of you

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#8 Zach

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Posted 25 July 2019 - 05:24 AM

 

 

Hard to beat that!! 

I was going to buy the Leupold BX-4's but the Vortex Warranty is better IMO.  Maybe not for the original owners, but if you aren't the original owner on Leupold, you're SOL.  The Vortex warranty stays with the product, not the owner.

 

 

I was not the original owner of the Wind Rivers, I bought them from a guy that won them at the MDF banquet.  Leupold didn't require any proof of purchase.

 

That is good to hear, that is not what I was told when I was shopping.  



#9 mouthcallinmatt

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Posted 25 July 2019 - 06:09 AM

I have a pair of Olympic Gold Ring 12 x 50's where both of the adjustable eye cups are broken. I need to send them in. I read that they were produced somewhere else & they had problems & no longer make them. Hopefully I'll get a newer model too.




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